View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001135 | T99X171.00 SKB Eagle | VOC | public | 2021-02-05 20:33 | 2021-12-23 17:58 |
| Reporter | (ALTech) SY Yoon | Assigned To | (SW) Kerwin Chen | Due Date | 2021-02-08 09:00 |
| Priority | immediate | Severity | s2-severe | Reproducibility | have not tried |
| Status | closed | Resolution | not fixable | ||
| Summary | 0001135: [Eagle][ATV][VOC] No input signal | ||||
| Description | Here is issue report from SKB. We need your review it and report to SKB result by Monday morning. Could you check it ? Mac : e86f38ca1177 TV status - NO signal, Action : Hotplug/HDMI Port change/STB Reboot Result - Keep No signal on TV. Mac : 4023432a7cc8 TV status - NO signal, Result - Recover without any action. Mac : 402343E0BC73 TV status - NO signal, Action : Hotplug/HDMI Port change/STB Reboot Result - Keep No signal on TV. Mac : 402343cd2431 No review needed Mac : 405BD8246A0A TV Status - No signal Action : Reboot Result - Keep No signal Mac : 405bd86d18b6 TV status - NO signal, Action : STB Reboot Result - OK Mac : 405bd8e2b044 TV status - NO signal, Action : HDMI Port change Result - OK Mac : 28cdc40995b0 TV status - NO signal, Action : HDMI Port change/STB Reboot Result - Keep No signal on TV. Mac : 1cbfc0122886 TV status - NO signal, Action : STB Reboot Result - OK | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| User List |
(ALTech) Wooshin Kang , (ALTech) Younkwang Jung , (SW) Jacky Chiang |
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Hi Mr. Yoon, Below is Google drive link which contains our investigation for those issues. https://docs.google.com/spreadsheets/d/1ou1TTaJMrUbhKg3tVbIRLm9e06XrtqbX-ySu74294j0/edit#gid=0 |
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analysis results were provided to customer |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2021-02-05 20:33 | (ALTech) SY Yoon | New Issue | |
| 2021-02-05 20:33 | (ALTech) SY Yoon | Status | new => assigned |
| 2021-02-05 20:33 | (ALTech) SY Yoon | Assigned To | => (SW) Kerwin Chen |
| 2021-02-05 20:33 | (ALTech) SY Yoon | File Added: NoInputSignal.zip | |
| 2021-02-05 20:34 | (ALTech) SY Yoon | Issue Monitored: (ALTech) Wooshin Kang | |
| 2021-02-05 20:34 | (ALTech) SY Yoon | Issue Monitored: (ALTech) SY Yoon | |
| 2021-02-05 20:34 | (ALTech) SY Yoon | Issue End Monitor: (ALTech) SY Yoon | |
| 2021-02-05 20:35 | (ALTech) SY Yoon | Issue Monitored: (ALTech) Younkwang Jung | |
| 2021-02-05 20:35 | (ALTech) SY Yoon | Issue Monitored: (SW) Jacky Chiang | |
| 2021-02-08 08:53 | (SW) Jacky Chiang | Note Added: 0006044 | |
| 2021-02-09 09:09 | (SW) Jacky Chiang | Category | SW => VOC |
| 2021-02-09 09:09 | (SW) Jacky Chiang | Description Updated | |
| 2021-12-23 17:58 | (SW) Kerwin Chen | Status | assigned => closed |
| 2021-12-23 17:58 | (SW) Kerwin Chen | Resolution | open => not fixable |
| 2021-12-23 17:58 | (SW) Kerwin Chen | Note Added: 0009086 |
